Find a Tow Service Near Me
Fast & Secure

Effective: February 2025 · Last Updated: February 2025

1. Introduction

Belmont General LLC ("TowFi," "we," "us," or "our") operates the TowFi mobile application. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our App.

2. Information We Collect

2.1 Information You Provide

• Personal Identification: Name, date of birth
• Contact Information: Email address, phone number, mailing address
• Account Credentials: Username, password (encrypted)
• Payment Information: Payment card details (processed securely by Stripe)
• Vehicle Information: Make, model, year, license plate (optional)

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers
• Location Data: Precise location (only when using tow search feature)
• Usage Data: App interactions, features used, time spent in app
• Log Data: IP address, crash reports, performance data

2.3 Biometric Information

If you enable Face ID or Touch ID:

• Biometric data is stored ONLY on your device by Apple
• TowFi does NOT access, collect, or store your biometric data
• We only receive a success/failure signal from Apple's authentication

3. How We Use Your Information

• To provide and maintain our services
• To create and manage your account
• To connect you with towing service providers
• To process payments securely
• To verify your identity and prevent fraud
• To send service-related notifications
• To improve app functionality and user experience
• To comply with legal obligations

4. How We Share Your Information

4.1 With Towing Service Providers

We may share limited information with the towing service you select: your name, contact information, vehicle information, and location.

4.2 With Service Providers

• Stripe (payment processing)
• Google Maps (location services)
• Cloud hosting providers
• Analytics providers

4.3 We Do NOT Sell Your Personal Information

TowFi does not sell your personal information to third parties for monetary or other valuable consideration.

5. Your Privacy Rights

5.1 All Users

• Access: View and download your personal data
• Correction: Update inaccurate information in Settings
• Deletion: Request account and data deletion
• Opt-Out: Disable location services or notifications

5.2 California Residents (CCPA Rights)

• Right to Know: Request what personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Opt-Out: Opt out of the "sale" of personal information
• Right to Non-Discrimination: We will not discriminate for exercising your rights

6. Data Security

• Encryption: All data transmitted is encrypted using SSL/TLS
• Secure Storage: Passwords are hashed and stored securely
• Access Controls: Limited employee access to personal data
• Regular Audits: Ongoing security assessments and updates

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and prevent fraud.

8. Children's Privacy

TowFi is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Location Data

We collect precise location data ONLY when you use the "Find Tow Service" feature. You can disable location access in your device settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy in the App and updating the "Last Updated" date.

11. Contact Us

Mailing Address:
Belmont General LLC
27308 NE 46th St
Camas, WA 98607

12. Consent

By using TowFi, you consent to the collection, use, and sharing of your information as described in this Privacy Policy.

Last Updated: February 2025

1. Acceptance of Terms

By downloading, installing, or using the TowFi mobile application, you agree to be bound by these Terms and Conditions. TowFi is owned and operated by Belmont General LLC.

2. Description of Service

TowFi is a mobile application that connects users with towing services. TowFi facilitates the connection between customers and independent towing service providers, with secure payment processing through Stripe.

3. User Accounts

• You must provide accurate and complete information
• You are responsible for maintaining account confidentiality
• You must be at least 18 years old
• One account per user is permitted

4. Acceptable Use

You agree NOT to:

• Use the App for illegal purposes
• Provide false information
• Interfere with App functionality
• Harass other users or service providers

5. Towing Services

• TowFi connects you with independent towing service providers
• Service providers are independent contractors
• Pricing and service quality are determined by providers
• TowFi is not responsible for the quality, safety, or legality of services provided

6. Payments

6.1 Payment Processing

All payments are processed securely through Stripe, a trusted payment platform. Your payment information is encrypted and never stored on TowFi servers.

6.2 6-Digit Code Verification

Once your vehicle has been delivered to the destination, you will receive a unique 6-digit payment code. Share this code with your tow provider to release payment directly to them. This ensures payment is only released after service completion.

6.3 TowFi Service Fee

TowFi charges a 20% service fee on the tow service cost. This fee covers:

• Secure payment processing through Stripe
• Platform technology and maintenance
• Customer support services
• Provider network management

Example: For a $100 tow, you'll pay $120 total ($100 tow + $20 TowFi service fee).

6.4 Payment Security

Your payment information is protected by bank-level encryption. TowFi does not store your full credit card details. Payments are only released to providers after you confirm delivery with your 6-digit code.

7. Security and Authentication

TowFi offers optional two-factor authentication (2FA) using Face ID or Touch ID. Biometric data is stored securely on your device only — TowFi does not access, collect, or store your biometric data.

8. Privacy

Your privacy is important. Please review our Privacy Policy for details on how we collect, use, and protect your information.

9. Limitation of Liability

Belmont General LLC is not liable for:

• Actions of third-party towing service providers
• Damages during towing services
• Service delays or unavailability
• Payment processing issues handled by Stripe

10. Modifications

We reserve the right to modify these Terms at any time. Continued use of the App after changes constitutes acceptance of the modified Terms.

11. Arbitration and Dispute Resolution

Any disputes arising from these Terms shall be resolved through binding arbitration in accordance with Texas law. You waive the right to participate in class action lawsuits.

12. Refund and Cancellation Policy

All cancellations and service-related refund requests must be directed to the towing provider. TowFi will process refunds only after the towing provider has confirmed the cancellation or refund.

13. Contact

Mailing Address:
Belmont General LLC
27308 NE 46th St
Camas, WA 98607

14. Acknowledgment

By using TowFi, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

We're here to help you with any questions or concerns.

What We Can Help With

• Account questions and login issues
• Payment code and billing questions
• Issues with 6-digit payment codes
• App technical support
• General inquiries about TowFi services

Towing Service Issues

For issues related to towing services (quality, disputes, damages), please contact the towing provider directly. TowFi connects you with independent towing companies but does not control their services.

Payment Questions

For questions about payments, 6-digit payment codes, refunds, or billing, contact TowFi support. All payments are securely processed through Stripe and only released to providers after you confirm delivery with your code.

Before You Contact Us

Please have the following information ready:

• Your TowFi account email
• Transaction date and amount (if applicable)
• Description of your issue or question
• Any relevant screenshots or error messages

Helpful Links

• Privacy Policy — Learn how we protect your data
• Terms of Service — Review our terms and conditions